Privacy Policy

Website: www.callofnatureloohire.co.uk
Email: Sales@callofnatureloohire.co.uk
Telephone: 07973 289557

Last updated: 16 October 2026

1. Introduction
Call of Nature Luxury Loo Hire (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation, make a booking or use our luxury toilet hire services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy. Where consent is required for a particular use of your information, we will ask for it separately.

2. Personal Information

We may collect and process the following types of personal information:
Information you provide to us
When you contact us, request a quotation, make a booking or communicate with us by telephone, email, through our website or by other means, we may collect:

Your name and contact details, including your email address, telephone number and billing address.
Event details, including the event location, date, duration, type of event and any specific requirements relating to toilet hire.
Delivery and access information necessary to provide our services.
Booking details, quotations, invoices, payment records and correspondence.
Business information where you contact us on behalf of a company or organisation.
Any feedback, enquiries or other information you choose to provide.

Please do not provide sensitive personal information unless it is necessary for us to fulfil your request.

Information collected automatically
When you visit our website, we may automatically collect certain technical and usage information, including:

Your internet protocol (IP) address.
Browser type, device information and operating system.
Pages visited and the dates and times of visits.
How you navigate and interact with our website.
Referring websites and general website performance information.

This information helps us understand how visitors use our website, improve its performance and maintain its security.
Telephone calls and correspondence
We may retain records of telephone calls, emails and other communications where necessary for handling enquiries, managing bookings, resolving disputes, maintaining business records or meeting legal obligations. We will only record telephone calls where we have an appropriate lawful basis and comply with applicable requirements.

3. How We Use Your Personal Information
We may use your personal information to:

Respond to enquiries and provide quotations for our luxury toilet hire services.
Process and manage bookings, contracts, deliveries, collections and payments.
Communicate with you about your booking, event arrangements or service requirements.
Provide customer support and respond to feedback or complaints.
Send important updates about our services or changes to our terms.
Maintain our accounts, invoices and business records.
Manage our website and improve its content, functionality and performance.
Analyse website traffic and understand how customers find and use our services.
Protect against fraud, misuse, security threats and other unlawful activity.
Comply with applicable legal, regulatory and tax obligations.
Send relevant marketing communications where permitted by law.

We will only use your personal information for purposes that are compatible with the reasons it was collected, or where another lawful basis permits us to do so.

4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we rely on one or more of the following:
Contract: Where processing is necessary to provide a quotation, manage a booking, deliver our services or take steps you request before entering into a contract.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, managing customer relationships, maintaining business records and protecting our website, provided those interests do not override your rights.

Legal obligation: Where we need to process information to comply with legal requirements, including tax, accounting and record-keeping obligations.

Consent: Where you have given consent for a specific purpose, such as certain types of marketing or non-essential website cookies. You may withdraw your consent at any time.

5. Marketing Communications
We may occasionally contact you about our services, offers or updates where we are legally permitted to do so.
We will comply with applicable privacy and electronic marketing laws when sending marketing communications by email, text message or telephone.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message, where available, or by contacting us at Sales@callofnatureloohire.co.uk.

Opting out of marketing will not affect communications necessary to manage an existing booking or provide services you have requested.

6. Sharing Your Personal Information
We do not sell your personal information to third parties.
We may share your information where necessary with:

Service providers and subcontractors: To help us deliver our services, manage bookings, arrange deliveries and collections, or complete agreed work.
Payment and financial service providers: Where required to process payments, maintain accounts or manage invoices.
Website, hosting and analytics providers: To operate, maintain, protect and improve our website, including Google Analytics if used.
Professional advisers: Such as accountants, insurers or legal advisers, where reasonably necessary.
Authorities and regulators: Where disclosure is required by law or necessary to protect our legal rights or prevent fraud.
Business purchasers or successors: If our business or its assets are sold, transferred or reorganised, subject to applicable data protection requirements.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that it is handled securely and in accordance with applicable data protection law.

7. Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function, understand visitor behaviour and improve the experience of our users.

We may use Google Analytics to collect information about how visitors interact with our website, such as pages visited, time spent on the site and general traffic patterns.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies. You can manage your preferences through any cookie settings available on our website and through your browser settings.

Blocking certain cookies may affect some website functionality.
For more information about how Google processes information, please refer to Google's own privacy information.

8. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Your information may be stored electronically in business systems, email accounts, booking records and other secure storage facilities used to operate our business.

Although we take appropriate steps to protect your information, transmission over the internet is not completely secure. We cannot guarantee the absolute security of information transmitted to our website, and any transmission is at your own risk.

Once we receive your information, we apply appropriate safeguards to help protect it from unauthorised access.

9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, managing bookings, resolving disputes and meeting legal obligations.

Retention periods may vary depending on the type of information and the circumstances. For example, booking and financial records may need to be retained for applicable tax and accounting periods, while general enquiries may be retained for a shorter period.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it, unless we are legally required or otherwise permitted to retain it.

10. International Transfers
Some of our website, analytics or other service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place where required.

11. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request the deletion of your personal information in certain circumstances.
Restriction: Ask us to restrict how we process your information in certain circumstances.
Object: Object to processing based on legitimate interests, including direct marketing.
Data portability: Request certain information in a commonly used electronic format where the legal requirements apply.
Withdraw consent: Withdraw consent where we rely on consent to process your information.

These rights are subject to applicable legal conditions and exceptions. We will respond to valid requests within the time limits required by law. There is normally no charge for making a request, although exceptions may apply to manifestly unfounded or excessive requests.

To exercise your rights, please contact us at Sales@callofnatureloohire.co.uk or telephone 07973 289557.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at www.ico.org.uk.

12. Third-Party Websites
Our website may contain links to third-party websites, services or partner websites.

These websites operate independently and may have their own privacy policies and practices. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the relevant privacy policy before providing personal information to any external website.

13. Children's Privacy
Our services are primarily intended for individuals and organisations arranging toilet hire for events and other activities.

We do not knowingly collect personal information directly from children unless there is a legitimate reason and an appropriate lawful basis for doing so. If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the matter.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

Any updated version will be published on our website, together with the date on which it was last updated.
We encourage you to review this page periodically to remain informed about how we handle your personal information.

15. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or how to exercise your data protection rights, please contact:
Call of Nature Luxury Loo Hire
Website: www.callofnatureloohire.co.uk
Email: Sales@callofnatureloohire.co.uk
Telephone: 07973 289557
We will do our best to respond to your enquiry and address any concerns about your privacy.